Returns

Returns

Try your purchase on in the comfort of your own home and let us know if you would like a different size or a refund. Arrange the return from your home, work or from an alternative address.

You have 14 days from receiving your order to send the return back to us.

Please note that the items must be returned to us unused with all tags and designer labels still attached and unmarked. Also take notice note that when using our pre-paid return labels the cost of return is deducted from the refund. 

Returns that do not meet with our policy will be sent back to you.

 

 

Need a different size?

Please contact us and we can see if there's a correct one available for you.

Returning your purchase

As soon as you’ve decided you’d like to return, let us know by email to info@caineclothiers.com. You have 14 days from the date you received your order to follow the below steps:

Check the order number and send us email to info@caineclothiers with the order number and returned items mentioned.

Please note that you have to agree with our Return Policy. If you have any questions, please let us now.

We’ll then send you an email with your DHL return label and instructions. Sign the order invoice included in the box with your order, and mark with "Return".

Review your details and see your easiest DHL drop point from: https://locator.dhl.com

 

DHL Drop Off

When packed, you can take your return to your nearest DHL service point.

 

Additional information

To ensure your return is covered by our returns policy and reaches us promptly, items must be returned from the same country/region to which they were delivered. Orders sent back from a different destination may incur additional charges or be delayed by customs.

We prefer that items are returned to us via our own service so that they are protected and insured. You can return using any secure means, but we may not accept liability. Please email us if you intend to do this and send your purchase to the following address:

Caine Clothiers Oy

Korkeavuorenkatu 19

00130 Helsinki

Finland

 

Receiving refund

Your refund will be issued back to the original payment method. As your order has been sent to a destination within the EU, all sales taxes will be refunded.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Your shipping costs will be excluded unless the item is faulty.

Repeated returns

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your Caine Clothiers account or future orders being refused.

If this applies to your account, we will be in touch.

 

Our policy

All items must be returned new, unused and with all Caine Clothiers and designer garment tags attached within 14 days of receipt.

Returns that do not meet our policy will not be accepted and will be sent back to you.

Bags and accessories

All designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Please handle light-coloured bags and accessories very carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-coloured bags.

Shoes

Please return all items, including the dust bag and box. When you try them on, stand on a carpeted surface to protect the soles.

Underwear and swimwear

Please always try these on over your underwear.

Late returns

Your item(s) should be sent back to us within 14 days of receiving you order. Returns outside this timeframe are not to be accepted and will be sent back to you.

Faulty goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Care at info@caineclothiers.com.

Colours

We have made every effort to display the colours of our products that appear on Caine Clothiers as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.